Please call the hotel directly and provide us with a good email address for you. Third party booking agents do not provide a email and this is required for your reservation.
A non-refundable advance deposit of the 1st night's stay plus tax is required for all stays. If you need to cancel your stay, and do so at least 48 hrs prior to your reservation a credit in the amount of the deposit can be kept in our system for up to one year for a future stay.
When checking in, please pull into or as close to the yellow loading zone (curb) by our entrance on Spring Street. Please do not park in the parking lot til you have checked in and have a parking pass.
We require you to leave your car keys with us at the front desk. Due to how our parking lot is situated, we often have to move vehicles so other guests can get out.
Your room is not guaranteed ready until 4pm on the day of your arrival, Parking is available as early as 2pm the day of your arrival, Check out is at 11 a.m. We do not have an elevator and our rooms are located on the 3 floors above the lobby on Spring Street. We are happy to assist you with your luggage, and the valet of your car down to one of our two parking lots most days.
Well behaved children are welcome.
Sorry, we do not accept pets but service animals (must be with you at all times) are allowed.
Additional things you can be charged for:
-Smoking inside the hotel or room, if you do smoke there will be a $500 charge applied.
-Using Bath Bombs in our Jacuzzi® jetted tubs. There will be a $50 charge applied if used.
-Human or service dog excrement left in your room a $250 Clean up fee will be applied
-Stained linens and or towels there will be a $90 replacement fee applied.
-Destruction or damage of furniture in your suite during your stay at the New Orleans Hotel. You will be charged the amount needed to replace the furniture piece(s) up to $1,500.00.
-Excessive cleaning needed after you depart you can be charged up to $250.00.
If you check in and need to leave before the end of your reservation, there are NO Refunds for any additional nights you have.
There is a $45 dollar additional charge per night for a rollaway bed for adults (15 years age of older)
Housekeeping: If staying for two (2) nights or more, please note that housekeeping does not provide daily cleanings for your privacy. Please notify the front desk if you need a refresh between 10am and 3pm.
We can offer (1 )ONE parking space per room. We have a small double-wide parking lot across from our lowest level on Center Street. At check in please give us the information about the (1) One vehicle you will be parking in our spaces.
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Please return your room key(s) and the white card you received at check-in to the front desk upon check-out. If the key(s) you sign for at check in are not returned at check out you will automatically be charged $10.00 each for the key(s) and $50.00 for the white card.
Room Key with White Card (initial)_________
Room Key (initial)_________
ARRIVAL TIMES
4:00 PM - 11:00 PM
If arriving outside of check-in times, please call to make arrangements.
CHILDREN & PETS
Children are welcome with an accompanying adult. Pets are not allowed.
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